Privacy policy

This website is run by Telford Autolocksmith Key Masters (a trading name of Laszlo Levente Rozgonyi, a sole trader based in Telford, Shropshire). We are the data controller for the personal information described in this policy. You can contact us about your data at rozgonyilevente@icloud.com.

Depending on how you contact us, we may collect:

• Your name, phone number and email address
• Vehicle details: make, model, year and registration
• The location of your vehicle
• Details of the problem and any messages you send us
• Proof of ownership or authorisation, such as a V5C logbook and photo ID, when we carry out work
• Payment and invoice records
• Website usage information, where you allow it. See our cookie policy

• To respond to your enquiry and give you a quote
• To arrange and carry out work on your vehicle
• To confirm you own or are authorised to use the vehicle
• To take payment and keep accounting records
• To deal with any questions or complaints afterwards
• To improve our website, if you consent to analytics cookies

Under UK GDPR we rely on:

• Contract: to provide the service you ask for
• Legitimate interests: to prevent crime by checking vehicle ownership and to run our business
• Legal obligation: to keep financial records
• Consent: for non-essential cookies. You can withdraw consent at any time

We never sell your information. We only share it where needed with:

• Suppliers of keys and parts, where required for your job
• Payment processors
• IT, hosting and email providers who support our business
• The police or other authorities where we are legally required to

We keep enquiry details for up to 12 months and job and invoice records for 6 years for accounting purposes. After that it is securely deleted.

You have the right to:

• Access the personal information we hold about you
• Ask us to correct or delete it
• Ask us to restrict or stop using it
• Receive a copy in a portable format
• Withdraw consent where we rely on it

To use any of these rights, contact us using the details below. If you are unhappy with how we handle your information you can complain to the Information Commissioner's Office at ico.org.uk.

We take reasonable technical and practical steps to protect your information from loss, misuse or unauthorised access.

Questions about this policy? Phone 07351 957242 or email rozgonyilevente@icloud.com.